About Brown Physicians, Inc
Brown Physicians, Incorporated (BPI) is a community-based not-for-profit multi-specialty practice group founded and led by faculty affiliated with The Warren Alpert Medical School of Brown University. Our mission is to provide outstanding patient care, exceptional medical education, and groundbreaking advances in research to promote better health for the people of Rhode Island and its surrounding communities.
BPI is composed of six foundations, which include Brown Dermatology, Brown Emergency Medicine, Brown Medicine, Brown Neurology, Brown Urology, and University Surgical Associates.
Important information regarding your Brown Physicians Inc. patient portal, eClinicalWorks and Healow, and the switch to the Brown University Health MyChart patient portal
March 2026
Dear Patient,
Thank you for your patience as we transition to Brown Health Medical Group, part of Brown University Health.
On March 30, 2026, your Brown Physicians, Inc. patient portal, eClinicalWorks (eCW) and Healow (the patient portal app), will be replaced by Brown University Health’s electronic health record and patient portal, MyChart. Medical information for appointments starting on this date and moving forward will be available on MyChart.
Key Dates
At noon on Friday, March 27, 2026, messaging on eCW/Healow will be turned off. You will no longer be able to send or receive messages.
You have until May 29, 2026, to download any information or data from eCW portal/Healow.
From March 30, 2026, through May 29, 2026, you will still be able to view your portal but you will not be able to send or receive messages via the eCW portal.
Medical information for appointments and procedures completed on March 30, 2026, and going forward, will be available on MyChart.
In the meantime, you can access eCW here.
MyChart
With MyChart, you have the opportunity to:
- Request appointments at your convenience
- Complete pre-visit tasks from home
- Connect with a provider no matter where you are
- Send a direct message to treatment team
- View test results
- Refill medications
- View your health summary and treatment plan
If you already have a MyChart account, there is nothing you need to do. You will start to see updates from your providers and practices who were previously using eCW on MyChart beginning March 30, 2026.
If you do not have a MyChart account, you can sign up for one the next time you visit your Brown Health Medical Group provider or sign up online.
Our MyChart Patient Portal Customer Service team is available to help you sign up, answer your questions, or assist with any issues you experience with the new portal. To contact MyChart Customer Service, please call 401-606-6957.
Your Medical Records
If you need copies of your medical records, you can request those from the provider’s office, from the hospital where you were treated, or contact Health Information Management at 401-793-2222.
Please call your care team with any questions or concerns during this time.
Billing
Beginning March 30, 2026, bills you receive for services rendered will come from Brown University Health. When you receive a statement of benefits from your insurance provider, it will identify Brown Health Medical Group as your healthcare provider.
Find us online
Starting March 30, 2026, you can visit BrownHealthMedicalGroup.org for program and location contact information.
What’s Not Changing
Your care will not change. You can expect the same excellent care you have received in the past, with the added benefits of belonging to a healthcare system where you can access everything you need for your care journey, and manage it all in one place, MyChart.
We Appreciate Your Patience
We appreciate your patience and understanding as our staff becomes more familiar with the new electronic health record and patient portal.
We are excited for our patients to experience the many benefits of our new systems and are confident that once fully implemented, you’ll be pleased with the improved patient experience.
Thank you for trusting us with your healthcare.
Sincerely,
Your Care Team
Brown Dermatology
Founded in 1997 by Dr. Charles McDonald, the Department of Dermatology and its clinical practices are located across the State of Rhode Island. Brown Dermatology physicians provide comprehensive medical care to meet the dermatology, cosmetic, and pediatric needs of patients.
Brown Emergency Medicine
Brown Emergency Medicine is the academic emergency medicine physician practice plan of the Department of Emergency Medicine at the Alpert Medical School of Brown University, and Lifespan’s Rhode Island Hospital, The Miriam Hospital, and Newport Hospital.
Brown Medicine
Brown Medicine (formerly known as University Medicine) is a nonprofit, primary care, specialty outpatient and subspecialty medical group practice with over 200 physicians and multiple patient care locations across the state and is one of the largest, academic, multi-specialty groups in East Providence, R.I.
Brown Neurology
Brown Neurology (formerly The Neurology Foundation, Inc.) was established in 1989 as a tax-exempt, non-profit organization to provide support to the missions of the Warren Alpert Medical School and Rhode Island Hospital in patient care, medical education and neuroscience research.
Brown Urology
Brown Urology strives to provide the finest patient care in the area of Urology, as defined by the optimal outcome for all its patients. With a team of physicians that are dedicated to addressing patients’ urinary disorders, teaching the next generation, and advancing Urological research.
Brown Surgical Associates
Brown Surgical Associates is Rhode Island’s largest multidisciplinary surgical group. With over 50 surgeons, we provide state of the art care to Southern New England and have influenced care of national and international referrals.
BROWN PHYSICIANS, INC.
110 Elm Street
Providence, RI 02903
401-863-5367